Frequently Asked Questions
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Start with Urturn
- Does Urturn work with any browser?
How do I create an account?
You can sign up with your email address, or simply connect to Urturn via your Twitter or Facebook account.
Is Urturn available in my language?
For now Urturn is available in English, Spanish, French and Portuguese. You can select your preferred language in your account settings.
Why should I use Urturn?
What if you can’t say all you need through a tweet or a status update? What if there’s more to life than this? Urturn enables you to do so much more with so much less. Try out a ready-made Urturn Expression and open your eyes to a brand new world of possibilities. Expressions will enable you to get the most out of the content you capture and to spontaneously share it with your friends.
Registration, Access and Passwords
How do I choose a secure password?
Use at least six characters. Keep in mind that the more complex the password is, the safer it becomes. A random sequence of words and/or letters and numbers, or the use of upper and lower case or punctuation and symbols will complicate it further.
Also, choose a password that you will remember so that you don't need to keep looking it up.
How do I confirm my account?
If you sign up with an email address, you’ll need to confirm your account. Do so by clicking on the link in the confirmation email that is sent to your inbox once you’ve signed up.
If you’ve connected to Urturn via your Twitter or Facebook account, you need only grant the requested authorizations.
How do I keep my session open?
When you log in, check the “stay logged in” option.
I can’t find the confirmation email in my inbox
Check your spam folder. Your email service or email client may have filtered or blocked the message.
I forgot my password. How do I get a new one?
You have to reset your password. On the login page, click on “Forgot password", enter your email and we will send you a link to reset your password.
I requested a new password but I didn’t receive an email.
Check your spam folder. Your email service or email client may have filtered or blocked the message.
My password isn’t working. What should I do?
We recommend you reset your password. On the login page, click on “Forgot password", enter your email and we will send you a link to reset it.
Can I connect other services to my Urturn account?
You can connect your Urturn account to your Twitter or Facebook accounts, so you can log in with one click and share your posts easily. Set this up in your settings .
How do I change my profile picture?
You can change your profile picture in your settings. Upload a JPG, PNG or GIF image.
How do I edit my profile and personal information?
You can edit your profile and personal information in your account settings. Add information about yourself and links to other social media accounts to let people know more about you. Change your username, personal information, profile picture, etc.
Can I change my email address?
You can change your email address in the settings .
Can I change my username?
We recommend you choose a short username that identifies you or your interests. You can always change it later in your settings.
How can I make sure that emails from Urturn don’t end up in my spam folder?
Add ‘firstname.lastname@example.org’ to your secure email contacts to make sure that Urturn emails don’t end up in your spam folder.
How do I delete my account?
You will find the option to remove your account at the bottom of your settings. Please consider that this action is permanent and that all your information and published items will be deleted.
How do I manage my email notifications?
You can decide when you want to be notified by checking the different options in the ‘Notifications’ tab of your settings.
Don’t forget to save your options before you leave the page.
Is there an age limit to use Urturn?
Check the ‘Access and Eligibility’ section in our Terms of Service
My interests / categories
You can browse through Urturn by categories, that’s why we invite you to check off your interests when you first sign up. You can easily modify them at any time in your settings.
Publish your actions on your Facebook Timeline
Share highlights of your Urturn activity on your Facebook timeline. To activate this, go to ‘settings ’ > ‘Timeline’.
Where can I change my Account Settings?
In the navigation bar, click on your avatar > ‘Settings’
Can I use Urturn on my mobile phone, iPad or other tablet?
At the moment, Urturn is only available for viewing on mobile devices - no editing can be done. We are currently hard at work on a mobile app for iPhone and Android.
- How can I edit or delete a post?
How do I report inappropriate content?
If you come across content that you feel is inappropriate, such as spam, violence, hate speech, profanity or pornography, you can report it by clicking on the little cog in the bottom right-hand corner of every post. The document will be reviewed and it will be deleted if it is found to violate our Terms of Service or Community Guideline . For further information, we invite you to read through these pages.
How do I report spam?
If you come across content that looks like spam you can report it by clicking on the little cog in the bottom right-hand corner.
Is there an iPhone App for Urturn?
Not yet, but we're working hard to let you express yourself on Urturn right from your iPhone.
Where can I see all my posts?
Once you are logged in, click on your avatar. You will then see your profile and all your posts, whether ‘public’, ‘unlisted’ or ‘private’. You will also find your drafts and unpublished posts there.
Posting on Urturn
Can I use JPG, GIF and PNG images?
You can upload JPG, GIF and PNG files to Urturn.
PNG and GIF files offer a variety of transparency options. Furthermore, GIFs can be animated.
How can I create my own amazing posts?
These posts rock, don’t they? Simply click on the “Your Turn” button, that’s the magic switch that will enable you to try out an Expression for yourself and to get creative!
I have posted a post as ‘public’ but I wanted it to be ‘private’. Can I switch it back?
Privacy settings are adjusted at the bottom of the note part of your post prior to posting it (the ‘Globe’ icon). Once a post has been published as ‘public’ or changed from ‘private’ to ‘public’, it cannot be set back to ‘private’. For a post to remain ‘private’, it must be published as such from the start.
What content can I post? Are there topic restrictions?
There are some topic restrictions. Check our Community Guidelines for more information on what you can or cannot do on our platform.
Share and interact with people on Urturn
Best practices to get more followers
So you're having the time of your life on Urturn, but you’d like to share it with a few more friends? First, remember that people will follow you if they find what you post interesting and meaningful. With that in mind, here are some tips to get yourself out there and known in the community:
- Follow like-minded people: Common interests are the best way to connect, right? You’ll find inspiring people here.
- When you see something you’re thrilled about, like it or repost it. That way the author will get a notification and probably check out your profile. And seeing all the cool stuff you’re up to, they'll follow you!
- You already know tons of people who would love to follow you... Connect with your existing online networks and invite your Facebook friends and Twitter followers to come join you on Urturn.
How can I create a post that only I can see?
You can set your post to ‘private’ and not select anyone to share it with. By doing this, no one but you will be able to view your post.
Note that you can also mark them as ‘unlisted’ or ‘private’ for a select group of people.
How can I make my posts easy to find for others?
Make sure to add hashtags.
How do I invite friends to join me on Urturn?
You can invite your Facebook and Twitter friends to follow you, or find friends who are already on Urturn. You can also send invitations by email. In the navigation bar, simply click on your avatar > ‘Invite your friends’.
How do I mention people on Urturn?
You can tag people within Urturn by mentioning their username in your post.
Simply add @username (replace ‘username’ by the username of the person) in the ‘note’ field.
It’s a good way to share your post, since people are notified by email when you mention them.
What information appears on my feed?
Your home feed will feature the public posts you have published, posts from the people you’re following, and posts they reposted from other users.
- Who am I following and who is following me?
Privacy and security
Can my account be suspended?
An account can be suspended or disabled if it is found to infringe our Terms of Service or Community Guidelines. For further information, we invite you to read through these pages.
By accepting our Terms of Service and Community Guidelines, you agree that you will not use our services to make unsolicited offers or to spam, defame, harass, abuse, threaten or defraud other individuals or users on the Urturn site or any other website; to intentionally interfere with or damage operation of the Urturn site or services or any user’s enjoyment of them, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code.
How can I make my profile private or to be seen by my friends only?
Urturn allows you to share your own interests with people who have similar inclinations. That's why all Urturn profiles are public and can't be switched to private. You can however change the settings for your own posts.
How does Urturn protect my personal information?
- Where can I find the terms of service?
Contact us for any questions
This page is regularly updated. For any question, you can contact our support team at email@example.com.
I have a problem and haven’t found the answer here
You can contact our support team at firstname.lastname@example.org
I want to create an Expression. How does that work?
We’re currently developing and implementing our public API. In the meantime, you’re welcome to write us an email at email@example.com and we’ll consider your application for early access.
Is there an API for Urturn?
We’re currently hard at work developing our public API. In the meantime, write us an email at firstname.lastname@example.org to be considered for early access.